FounderHub.ai ("FounderHub", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including all AI agent services, integrations, and related tools (the "Service").
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, company name, role, and password when you register
- Profile Information: Business details, preferences, and settings you provide to AI agents
- Integration Credentials: OAuth tokens and API credentials for connected services (QuickBooks, LinkedIn, Facebook, Google, ConnectWise, Microsoft Intune)
- Communications: Messages you send to AI agents, support inquiries, and feedback
- Financial Data: Data accessed through connected accounting platforms (QuickBooks) including invoices, expenses, revenue, and tax information
1.2 Information Collected Automatically
- Usage Data: Pages visited, features used, agent interactions, session duration, and engagement metrics
- Device Information: Browser type, operating system, screen resolution, and IP address
- Engagement Data: Streak data, XP, badges, and leaderboard activity for the gamification system
- Error Data: JavaScript errors, API failures, and performance metrics for platform improvement
1.3 Information from Third Parties
When you connect third-party services, we receive data from those platforms as authorized by you, including analytics data, social media metrics, compliance data, and financial records.
2. How We Use Your Information
| Purpose | Data Used | Legal Basis |
|---|
| Provide the Service | Account info, usage data, integration data | Contract performance |
| AI Agent Operations | Messages, business data, connected service data | Contract performance |
| Personalization | User profile, preferences, agent memory | Legitimate interest |
| Analytics & Improvement | Usage data, engagement metrics, error logs | Legitimate interest |
| Security & Compliance | IP address, device info, access logs | Legitimate interest / Legal obligation |
| Communications | Email, name | Consent / Legitimate interest |
3. AI Agent Memory and Data Processing
Our AI agents use persistent memory to provide personalized assistance across conversations. This includes:
- User Profile Memory: Information you share (name, company, preferences) is stored to personalize future interactions
- Agent Knowledge Base: Insights, decisions, and analyses generated during agent interactions are stored to improve continuity
- Cross-Agent Collaboration: Agents may share relevant data with other agents to provide coordinated assistance
You can request deletion of agent memories at any time by contacting [email protected].
4. Data Sharing and Disclosure
We do not sell your personal information. We may share data in the following circumstances:
- Service Providers: With third-party vendors who help us operate the platform (hosting, infrastructure)
- Connected Services: With third-party platforms you explicitly connect (QuickBooks, LinkedIn, etc.) as necessary to provide integration features
- Legal Requirements: When required by law, regulation, legal process, or governmental request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection: To protect the rights, property, or safety of FounderHub, our users, or the public
5. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption of data in transit (TLS/SSL) and at rest
- OAuth 2.0 for third-party integrations (credentials are never stored in plain text on the frontend)
- API credential masking (secrets are never exposed to client-side code)
- Access controls and audit logging
- Regular security monitoring through our AI security agents (Stella, Hermes)
No method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Retention
- Account Data: Retained while your account is active and for 30 days after deletion request
- Agent Conversations: Retained while your account is active; deleted upon account deletion
- Agent Memory: Retained while your account is active; can be deleted on request
- Usage Analytics: Retained in anonymized form for up to 24 months
- Integration Tokens: Deleted immediately upon disconnection of the integration
- Error Logs: Retained for up to 90 days for debugging purposes
7. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Portability: Request your data in a structured, machine-readable format
- Objection: Object to processing of your data for certain purposes
- Restriction: Request restriction of processing under certain conditions
- Withdraw Consent: Where processing is based on consent, you may withdraw it at any time
To exercise these rights, contact [email protected]. We will respond within 30 days.
8. Cookies and Tracking
We use session storage and local storage (not cookies) to maintain your authentication state and preferences. Our engagement tracking system collects usage events to power the gamification features (streaks, XP, badges). No third-party advertising trackers are used on the platform.
9. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will delete it promptly.
10. International Data Transfers
Your data may be stored and processed in Canada and other jurisdictions where our infrastructure is located. By using the Service, you consent to the transfer of your data to these jurisdictions. We ensure appropriate safeguards are in place for international transfers.
11. Canadian Privacy Law Compliance (PIPEDA)
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. We collect personal information only for identified purposes, with your knowledge and consent, and retain it only as long as necessary.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the platform. The "Last Updated" date at the top reflects the most recent revision.
13. Contact Us
For privacy-related inquiries or to exercise your rights:
FounderHub.ai — Privacy Office
Email: [email protected]
Website: https://founderhub.ai